There isn’t a business owner alive who wouldn’t want to see his/her company flourish. This is a major reason why the process of hiring requires such strict attention. It’s important to note, however, that once you’ve selected your new hires, regular feedback sessions are necessary. Never throw your employees to the wolves. Be sure to be approachable and genuinely interested in their progress. It’s the best way to ensure they are meeting all of your expectations.
What is the biggest drawback from keeping your distance?
Employees who are given no feedback will lack insight into how well or poorly they’re performing. This makes them bound to fall short of expectations. Of course, your expectations should be outlined in your job postings. But it can be difficult to recall them all once on the job. Are you making sure that your new hires are well aware of what is expected of them? Are you giving them the tools they need to succeed?
As British Columbia’s go2HR puts it on their website, strong and ongoing employee communications are crucial to managing the performance of both your business and its staff. By maintaining open lines of communication, you will serve to keep your team motivated, grow their overall confidence in their abilities and help them deliver unbeatable customer service.
There are many benefits of maintaining good communication with your employees. The go2HR site notes that among them is the meeting of your expectations. “Communication permits clarity of purpose,” they affirm, “The critical question many employees ask is, ‘Why am I here?’ Every organization encounters both planned and unplanned change. Your ability to navigate change successfully is linked directly to whether employees know your expectations and understand their connection to the company and its goals.”
What are the best ways to communicate your expectations?
The first step is to be upfront. There’s no good reason to delay communicating exactly what you want from your employees. This is especially important if you have members of your team who are performing poorly. Although many employers are uncomfortable with confrontation, it’s important to nip problems in the bud so they don’t grow into major issues.
It’s important to be clear about your expectations. On SHRM.org, Jonathan Segal recommends that you avoid chitchat when approaching a matter that requires immediate attention. Although small talk can make for a good icebreaker, it’s important to meet your serious performance issues head on. Clarifying your problem is key. However, it’s vital that you articulate what your expectations are going forward, says Segal.
“Set specific objectives and talk about when you will meet to discuss them—then do it,” he insists, “Remember, the primary objective of the difficult discussion is not to create a record that can withstand scrutiny. That is the secondary purpose. Rather, your first goal is to enable the employee to make the needed improvements so that both he or she and the organization can succeed.”
Don’t expect your employees to be mind readers.
This is especially important when changes are made to the business. It’s your job to keep your employees abreast of any and all changes in your company and how those changes may impact their jobs. Keeping the lines of communication at your place of business will ensure your expectations of your employees are met.
For more expert advice on how to get your employees to meet your expectations, give Hire Value Inc. a call.